Returns and refunds policy is in accordance with the EU Distance
Selling Directive which came into force in October 2000 and is
part of UK law under the Consumer Protection (Distance Selling)
Regulations 2000. This law applies to all transactions within
the UK where a consumer does not meet the vendor. Contracts
between businesses are not governed by these regulations.
YOUR RIGHT'S AS A CONSUMER
In accordance with the law, you have a 7 day 'cooling off
period' in which you have the right to cancel your purchase and
receive a full refund.
You do not need to give a reason for canceling your purchase. We
are obliged to refund your payment in full within 30 days of
How to cancel within the 7 day cooling off period
Should you wish to cancel your purchase within the 7 days
'cooling off' period, please email us at
firstname.lastname@example.org or write to us at
28 SEDLEY RISE
Please tell us your name and address. If your order was made
from this website, please tell us the transaction ID. If your
order was made by post, please say so.
REFUNDS DUE TO CANCELLATION
Should you cancel your purchase with this 7 day 'cooling off'
period, we will refund your payment in full. If you paid by
credit or debit card from this website, your refund will be made
directly to your credit or debit card within 30 days of your
cancellation. If you paid by any other means, your refund will
be made by cheque which will be posted to you within 30 days of
your cancellation. There will be no charges for cancellation
within this 7 day cooling off period.
REFUNDS FOR SOFTWARE DOWNLOADED
Please note the
distance selling regulations do not apply to unsealed
audio, digital media and software.
(Unsealed audio media and software includes all cassettes,
planning disks and downloadable
media sold through the via the internet).